Terms & conditions
The rules for buying from us, written as plainly as we can. Last updated [DATE].
About us
This shop is run by [COMPANY NAME] Ltd, a company registered in England and Wales (number [COMPANY NUMBER]), [REGISTERED ADDRESS]. Email hello@silly-goose.site.
Your order
When you place an order we email to confirm we have received it. The contract between us starts when we email to say your order has been dispatched. If we cannot supply something, we will tell you and refund you in full.
Prices and payment
Prices are in pounds sterling and include VAT where it applies. Delivery charges are shown at checkout. If we ever list something at an obviously wrong price, we will contact you before dispatching it.
Delivery
We deliver to UK addresses. Delivery times and costs are on our delivery and returns page. The goods are your responsibility once delivered.
Cancelling and returning
Under the Consumer Contracts Regulations you can cancel most orders within 14 days of delivery. We go further and accept returns within 30 days. This does not apply to perishable goods such as coffee, food and cupcakes once opened, gift cards, or items that have been worn or washed. Full details are on our delivery and returns page.
Faulty goods
Your rights under the Consumer Rights Act 2015 are not affected by anything here. If something is faulty, not as described or not fit for purpose, you are entitled to a repair, replacement or refund.
Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We do not exclude liability where it would be unlawful to do so.
The law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.